Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to secure the plant and its soil in place. Each shipment includes protective layers to regulate temperature and moisture throughout the journey.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Live Arrival Guarantee.' If your plant arrives in poor condition, simply send us a photo within 30 days of delivery, and we will send a replacement or issue a full refund.
Do you provide care instructions for each plant?
Yes, every plant comes with a digital care guide tailored to its specific species, covering light requirements, watering schedules, and humidity preferences to help your new greenery thrive.
Are your pots and accessories sustainably sourced?
Absolutely. Mother Earth Nursery prioritizes the planet by sourcing planters made from recycled materials, sustainable ceramics, and biodegradable fibers whenever possible.
How long does delivery typically take?
Orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 3-7 business days to ensure the shortest time in transit for our live products.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.